Panama had an existing complaint hotline, 311, in place. The problem was, most reports did not even receive a response. By overhauling the 311 system, the government was able to quickly change the quality and reliability of service that citizens received.
In the Philippines, many schools are under-resourced and lack basic infrastructure, affecting students’ safety and ability to learn. To tackle public service issues like this, the government started engaging citizens in monitoring how their national budget was spent. Sarah shares her story of auditing public schools in Metro Manila to fight for a better education … Continued
One out of every two people in North Macedonia is facing a legal problem, and many don’t know where to turn, especially poor and marginalized populations like the Roma community. When Denis was denied entry at a public pool, he turned to a local people-centered justice organization for support. Here’s his story.
As an activist, feminist, and founder of the Foundation for Women’s Studies, Mabel Bianco has dedicated her life to ensuring and enhancing women’s rights in Argentina. Learn how she partnered with government institutions and other civil society organizations to mainstream gender in open government initiatives to provide equal opportunities, prevent gender-based violence, and more.
Government budgets are often complicated and technical, so simply publishing them does not necessarily make them accessible to most citizens. In South Africa, the data the government made public was static and unintegrated, and civil society actors observed that citizens were not using the data as extensively as they could. To address this, the National … Continued
Germany is working to become a more welcoming place for immigrants and refugees to begin a new life. By creating a friendly competition, local governments strengthened community integration, while simultaneously enhancing idea sharing.
With the help of an online platform, residents of the rapidly-growing twin cities of Sekondi-Takoradi in Ghana will be able to monitor all aspects of building contracts and permits. This represents a major turning point in an industry rife with corruption and secrecy.
For a century, the legacy of Austin’s racial segregation policies has meant exclusion and deprivation for the city’s Black and Latinx inhabitants. The city’s government, by building a tool that actively measured city initiatives’ success, was able to spark change.