Forum for Consultation, Complaints, and Problem Solving

Reformers in West Sumbawa, Indonesia are implementing the Yasinan Forum, an equitable, inclusive, dependable government platform that enables citizens to convey their aspirations and problems directly to the government at the sub-district and village level. Bringing the complainant service closer to citizens and making it easier for organizers to respond to public complaints quickly will increase the quality and accountability of public services.